Customer Service Representative

Naga City, Bicol, Philippines

!!!URGENT HIRING!!!

**CUSTOMER SERVICE REPRESENTATIVE**

Job Summary:
As a Customer Service Representative, you will be the first point of contact for our customers. Your primary responsibility will be to assist customers with inquiries, resolve issues, and ensure a positive experience with our products and services.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products, services, and policies.
• Resolve customer complaints and issues efficiently, aiming for first-contact resolution.
• Document customer interactions and maintain accurate records in our CRM system.
• Collaborate with team members and other departments to improve service quality.
• Identify trends in customer feedback and report them to management.
• Stay updated on product knowledge and company policies to provide effective support.
• Assist with administrative tasks as needed.

Qualifications:

• Minimum of 6 months BPO Experience
• High school diploma or equivalent; degree preferred.
• Previous experience in customer service or related field is a plus.
• Strong verbal and written communication skills.
• Excellent problem-solving abilities and attention to detail.
• Proficient in using computers and customer service software.
• Ability to work in a fast-paced environment and manage multiple tasks.
• A positive attitude and a passion for helping others.
• WORK SET-UP: ONSITE