Mandarin-Speaking Customer Support Representative

Naga City, Bicol, Philippines

Job Description: Mandarin Customer Service Representative

Position Overview:
As a Mandarin-speaking Customer Service Representative, you will play a crucial role in delivering exceptional customer service and support to Mandarin-speaking customers. You will ensure that customer needs are met with professionalism and efficiency, providing assistance across various channels while maintaining high-quality service standards. Your responsibilities will include resolving inquiries, offering technical support, addressing billing and payment issues, and ensuring overall customer satisfaction.

Key Responsibilities:

1. Customer Interaction:
• Handle customer inquiries related to the company's services in Mandarin.
• Provide support for general customer service inquiries, technical issues, billing and payment inquiries, and emergency situations (escalate to appropriate departments as needed).
2. Issue Resolution:
• Diagnose and troubleshoot customer issues in Mandarin, offering immediate solutions when possible.
• Escalate unresolved issues to the appropriate internal teams for further assistance.
3. Feedback Collection and Reporting:
• Gather and document customer feedback in Mandarin to help improve service delivery.
• Provide regular reports on performance metrics, including detailed analytics on call volumes, types of inquiries, resolution rates, and customer satisfaction

Qualifications:

• • Proficiency in Mandarin (spoken) is required.
  • Previous experience in a customer service or support role is preferred.
  • Strong communication skills, verbal, in Mandarin.
  • Ability to troubleshoot and resolve issues efficiently.
  • Strong attention to detail and organizational skills.
  • Ability to multitask and handle multiple customer inquiries simultaneously.
  • A positive and customer-focused attitude.

Work Environment:

• • Fast-paced and dynamic team environment.
  • Flexibility to adapt to customer needs and provide timely solutions.

  If you are passionate about providing exceptional customer service in Mandarin and thrive in a supportive and goal-driven environment, we would love to hear from you!