Technical Support Representative

Naga City, Region V, Philippines

As a Technical Support Representative, you'll serve as the primary point of contact for our B2B clients, handling technical inquiries and ensuring smooth, efficient use of our platform. If you're tech-savvy, solution-oriented, and committed to delivering outstanding service, this role is an excellent fit for you.

Key Responsibilities:

  ◻ Provide daily technical support for B2B clients, addressing order-related issues, platform errors, and integration challenges

  📞 Communicate clearly and professionally with clients and internal teams to resolve concerns and deliver a smooth user experience

   📝 Accurately document all support interactions, issue details, troubleshooting steps, and resolutions

  📅 Establish proactive communication cadences with clients to ensure quick follow- ups and issue resolution

  🔧 Apply system updates and assist with software patches as needed to maintain operational efficiency

Requirements:

✅ 2+ years of experience in B2B customer or technical support, preferably in a SaaS or tech-focused company
✅ Excellent English communication skills (written and spoken)

✅ Comfortable working with various digital tools and learning new technical systems

 ✅ Experience with Excel is a plus

  ✅ Ability to remain calm and professional while resolving customer issues

 ✅ Strong analytical skills and step-by-step troubleshooting capabilities

If you are ready to make an impact, we want to hear from you!

Apply now and take the next step in your career journey with Digital Minds BPO Services Incorporated.